Terms and Conditions


Responsible for services and content:

Tax number: FI28600112
Address: Ratapihankatu 43 A 12
20100 Turku, Finnland
Tel.: +358 (0)414 824 792

Findulgences operates Finnflavours and sells and markets products to companies or individuals of legal age inside the European Union and the European Economic Area. The following terms and conditions are applicable to all orders and deliveries from our webshop.

The terms and conditions are valid from 31st of October 2017. We maintain the rights to change the terms and conditions at any time. We advise customers to read the terms and conditions before any purchase from our webshop.


The language of communication and purchase agreement between Findulgences and customers is English. Furthermore, German or Finnish may be used for communication between Findulgences and customers.

Terms of purchase

We maintain the rights to change the product offer. The product offer in the shop is not binding until a customer purchases a product. We maintain the rights to audit any purchase. Customers receive a confirmation e-mail if the orders has been accepted. Only then the purchase agreement enters into force and the offer is binding.

Before any purchase, products must be placed into the shopping basket. Products may be viewed and, if desired, deleted from the shopping basket by clicking the shopping basket (above right). To finalize the purchase, press the button "To checkout“. From there, customers are led through the payment process. Read more about delivery and payment on our website.

Customer accounts

Customers may create a customer account before and during a purchase. We recommend creating an account to frequent customers. The account retains the customer’s address and makes purchase and shipping easier and faster. Information about collected data can be found in our privacy policy.

Customers may change their personal information such as contact or shipping information at any time or may request Findulgences to do so.

Customer service

We gladly assist our customers should questions about products, orders, shipping or other topics arise. Customers may use the contact form on our website or contact us directly by writing to our e-mail address or calling our phone:

Tel. +358 (0)407 652 798

Note: We do our best to be always available to our customers. However, customers should be aware that we are a small family company.

Limitations of liability

Findulgences shall not be liable for any direct, indirect or other damage related to or arising from the order, delivery or the product, except to the extent as otherwise stipulated by the mandatory provisions of the customer protection law or by the mandatory provisions of other applicable law.


In case of disputes regarding orders we wish to settle such disputes primarily with our customers. We kindly ask customers to contact our customer service in order to settle the question.

If a dispute cannot be resolved through negotiation between the parties, the customer can submit the matter to the Consumer Disputes Board for resolution.

Last updated: 17.12.2017

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